Explore our help center and community guidelines below.

Account
Security
What to do if you suspect someone has accessed your account?
Why can't I see the content?
Security Captcha
Device Security Rules
Register
How do I register?
Who can register?
General
What should I do if I forgot my password?
Why can't I log in?
How do I validate my email?
How do I set up my notifications?
How do I change my email?
How do I block users or creators?
How do I deactivate my account?
How to report an account?

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Fan
Payments
Why has my purchase been declined?
Can I request a refund for a subscription?
What happens if I request a chargeback from my bank?
External Payments to OnlySafe
Transactions and Charges
Pending Charges
Subscriptions and tips
Can I cancel a subscription?
How does the wallet work?
What are Tips?
How can I give tips?
What should I do if I give a tip with an incorrect amount?
Why isn't my tip being sent?
What benefits do I get by subscribing?
How do I subscribe?
What is the automatic renewal of a subscription?
Why didn't my subscription auto-renew?
What should I do if I can't find my subscription?
Why can't I subscribe to a profile?
What are free subscriptions?
What are the tip limits?
Creator's profiles
Why can't I see a profile?
How do I find a profile?
Taxes and invoicing
Taxes

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Creator
Convert my account to Creator
What are the steps to approve my account as a Creator?
My application has been rejected.
Website rules
Website rules / Content moderation
Use of AI
What to do if I find my content elsewhere?
Posting content with third parties
What content is not supported by OnlySafe?
My content was rejected
Co-Authored content with other creators
Earnings and payments
Fund Withdrawal Methods
Payment Percentages
When can I withdraw my funds?
How long does it take for my funds to be credited?
How do I start earning on Onlysafe?
Set Up Fund Withdrawal Method
Cancel My Fund Withdrawal
Why haven't my funds arrived?
Public profile
Add My Social Media
Content Allowed in Banner and Profile Image
Hide My Profile
Promote your account
How can I earn extra tips?
Take advantage of free subscriptions!
Referrals
How much do I earn if I bring new creators?
Post and content configuration
Payment Post / Direct Messages / Tips
Delete a Post
OnlySafe Watermark
Post Limits
Configuration of subscription plans
What are the subscriptions like?
What are additional plans?
How do I use the free subscriptions?
Protection System
Benefits of having your content in OnlySafe
Content protection system

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