When your purchases are declined for any reason, make sure you are meeting these requirements:

• Correctly enter your card details.
• Have sufficient funds for the purchase.
• Verify that the address or postal code is correct.
• Be aware of any limits applied by your bank or the platform.
• Have online purchase security validations activated, such as 3D Secure.
• If you are using a proxy or VPN, consider that your bank may have an IP verification system that could restrict your purchases.

If you believe that the above reasons could not have occurred, we suggest you contact Support.