Policy

At Virtual Technology Stack Inc., we are committed to addressing all complaints related to our services with transparency, fairness, accountability, and equity. We provide accessible reporting mechanisms and a structured process to ensure prompt resolution.

This policy outlines the procedures for handling complaints, refund requests, unauthorized content concerns, copyright infringement, and appeals. All complaints are logged and maintained for compliance purposes, with personal data anonymized upon resolution.

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Complaints Framework

1. General Complaints Process

1. Reporting a Complaint: Complaints can be submitted through the following channels:
   • Email: [email protected]
   • Phone: https://support.onlysafe.com
   • Postal Address: Virtual Technology Stack Inc., 6166 S SANDHILL ROAD SUITE 122, Las Vegas, NV, 89120, USA.
2. Response Time: The Customer Support Team acknowledges complaints within 24 hours and aims to resolve them within seven business days.
3. Record Keeping: Each complaint is documented, including complainant details, nature of the issue, actions taken, and final resolution.

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Refund Requests

Virtual Technology Stack’s policy is not to issue refunds by default. However, exceptions may occur in cases such as duplicate charges or unprocessed payments due to technical issues.

1. Requesting a Refund: Users must submit refund requests via the channels listed above, including details of the transaction.
2. Resolution Process: Claims are reviewed within 24 hours. If the issue is verified (e.g., duplicate charge), the refund is processed immediately.
3. Appeals: If dissatisfied, users may escalate by seeking resolution through their payment provider (e.g., Visa/MasterCard chargebacks).

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Unauthorized Content Complaints

We employ a robust content monitoring system, including a 24/7 Monitoring Team and AI tools, to enforce compliance with platform standards. However, users can report inappropriate or unauthorized content through the "Denounce" button.

1. Reporting a Complaint: Users select the reason for the report (e.g., inappropriate content, underage appearance) via the "Denounce" button available on all content pages.
2. Resolution Process: The Monitoring Team reviews the report in real-time:
   • No Violation Detected: The content remains available.
   • Violation Detected or Doubtful Content: Content is immediately blocked for further inspection.
3. Actions: If found non-compliant, content is permanently removed, and the associated account may face suspension or termination.
4. Appeals: Users can submit additional reports for the same content if concerns persist

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Copyright Infringement Complaints

We respect intellectual property rights and provide a streamlined process for reporting copyright violations.

1. Reporting a Complaint: Complaints must include the following:
   • A detailed description of the copyrighted work and alleged infringement.
   • Complainant's contact details.
   • A signed statement of good faith belief and accuracy under penalty of perjury.
2. Resolution Process: Complaints are reviewed within seven business days. Content found to infringe copyrights is promptly removed.
3. Appeals: Final resolutions are communicated to the complainant. If new evidence arises, a new complaint may be submitted referencing the original claim.

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Infringement Counter-Notices

Users whose content has been removed due to suspected infringement may submit a counter-notice.

1. Reporting a Counter-Notice: Submit via email or mail, including:
   • Identification of removed content.
   • A statement asserting lawful use or misidentification, and agreement to jurisdiction in Reno, Nevada.
2. Resolution Process: If no legal action is initiated by the original claimant within 10 business days, the content may be restored.

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Record-Keeping

We maintain a detailed log of all complaints for seven years, recording:

• Complainant details, complaint nature, and resolution timeline.
• Actions taken and outcomes.
• Notifications to complainants.

Access to the complaint records is restricted to authorized personnel, ensuring confidentiality and compliance.

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